Privacy policy
Effective November 8, 2026
Hookline Studio, operated by Nicole Ayotte in Ontario, Canada, respects your privacy. This policy explains what personal information we collect, why, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Free ad request form: your name, business email, product page link, and whether you agreed to receive emails from us.
- Clients: business name, contact details, billing address, tax ID if provided, and the brand assets and product information you send us.
- Payments: processed by Stripe. We never see or store your full card number.
- Ad performance data: only if you choose to connect your ad accounts, so we can report on results.
- Emails you send us.
Our website doesn't use advertising trackers or analytics cookies.
How we use it
- To make and deliver your free sample ad or your monthly ads.
- To bill you, provide support, and send service emails such as receipts and delivery notices.
- To send occasional tips and offers, only if you agreed to receive them. Every marketing email has an unsubscribe link, and you can withdraw consent any time.
Who we share it with
We don't sell personal information. We share it only with service providers that help us run the business, under their own privacy and security commitments:
- Stripe (payments and billing)
- Netlify (website hosting and form submissions)
- Google Workspace (email)
- AI media generation tools, which receive product information and images needed to make your ads
- Email marketing software, if you subscribed to our emails
Some of these providers store data outside Canada, including in the United States, where it may be subject to local laws.
How long we keep it
We keep free ad request details for up to 12 months unless you become a client. We keep client records for as long as you're a client and for up to 7 years afterward to meet tax and accounting requirements. You can ask us to delete information we're not required to keep.
Your choices
You can ask to see, correct or delete your personal information, or withdraw consent to marketing emails, by writing to us. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Security
We use reputable providers with encryption and access controls, and limit access to your information to what's needed to serve you.
Changes
We'll post any updates here with a new effective date.
Privacy questions? Our privacy contact is Nicole Ayotte.
Contact
Hookline Studio, 29 Caddy Ave, Sault Ste. Marie, Ontario P6A 6H6, Canada
hello@thehooklinestudio.com